Hello, georgec1!
So that the Community can help you better, we will need to know about any other error messages you're seeing, and the Computer Operating System you're using (Windows Vista/7/8/10), as well as the way you connect to your printer (USB or networked via WiFi).
Any other details you'd like to give will only help the Community better understand your issue!
If you're in the United States, and this is an urgent support need, please click HERE to visit the Canon USA site to discover your support options.
If you're outside of the USA, please click HERE to find support options in your country.
Thanks and have a great day!
