canon tr8600 series what should be blue is printing red instead

[lindsayh]

Hello,

My canon tr8600 series is not working the right way, what should be blue is printing red instead.  I pulled a Cyan cartridge that still had ink in it and replaced it with a completely full cartridge, no change.  I tested it to see if it needed to be cleaned and the printer said it did not.  When I printed a test of all colors, all shades printed correctly except  both rows for Cyan printed absolutely nothing.  How do I fix this?

[Stephen]

Hello!
So that the Community can help you better, we will need to know more information:
• What is the exact model printer you're using (it's usually on the top or front of the unit)?
• Do you see any error messages?
• Which version of Windows or macOS are you using?
• How do you connect to your printer (USB or WiFi)?

Any other details you'd like to give will only help the Community better understand your issue.

If you're in the United States, and this is an urgent support need, please click HERE to visit your My Canon Account to discover your personalized support options.

If you're outside the USA, please click HERE to find support options in your country.

Thanks, and have a great day!