12-21-2014 03:32 PM
printer operation panel not working
12-30-2014 04:17 AM
Hi CEE196XX,
You can try pressing each of the buttons on the unit to ensure that they are not stuck, then turn off the printer, unplug the power cord from the printer and leave it out for at least 10 minutes, then plug it back in and turn it back on to see if this will resolve the issue. If you still experience difficutly, the printer may require servicing; please call or email us at one of the methods on the Contact Us page to obtain your servicing options.
03-10-2019 06:28 AM
Right out of the box the display screen does not work. I've tried unplugging and replugging several times. I do not see any buttons to push. There is a yellow warning triangle in the right side in the front that appears as soon as I plug it in. It stays on when I press the power on. Any ideas?
03-12-2019 02:06 PM
Hi vitamin118,
Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you.
09/26/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.1
EOS R6 Mark II - Version 1.5.0
07/01/2024: New firmware updates are available.
04/16/2024: New firmware updates are available.
RF100-300mm F2.8 L IS USM - Version 1.0.6
RF400mm F2.8 L IS USM - Version 1.0.6
RF600mm F4 L IS USM - Version 1.0.6
RF800mm F5.6 L IS USM - Version 1.0.4
RF1200mm F8 L IS USM - Version 1.0.4
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.