canon mp620 not printing

[cobblestone1]

Document goes into queue and seems to print but doesn't. No error messages. Copy and scan both work fine. Just updated driver from canon website. No change. Any suggestions appreciated.

[Ramona]

Hi cobblestone1,

So we can better troubleshoot the issue, please reply with what operating system is on your computer (Windows XP, Vista, 7, 8 or version of Mac OS X), as well as if you are using the printer wirelessly or via USB cable.

We look forward to assisting you!

If this is a time-sensitive matter, additional support options are available at Contact Us.

[cobblestone1]

Windows 7

USB cable

[Michael]

Hello cobblestone1.

Please try the following adjustment to see if we can resolve your issue:

1.  Close all programs that are open.

2.  Click Start and open the Control Panel.

3.  Open Printers or Devices and Printers.

4.  Right-click the MP620 and choose Delete.

5.  Make sure no copies of the printer are left in the listing.

6.  Disconnect the USB cable from the printer.

7.  Wait a few moments and reconnect the USB cable.  A new copy should appear.

Once this has been done, try printing to test the unit.

[Jhenican]

Printer not responding

[Jason]

Hi Jhenican!

To have a better understanding of your issue, please let everyone know the version of Windows or Mac in use, and if you are using the USB or wireless connection.
 
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
  
Thanks!

[Jhenican]

printer not responding

[Jhenican]

wireless Windows 7

[Patrick]

Hi Jhenican,

Please try these steps:

 1.  Click on the Windows Start button and then Devices and Printers.

 2.  Right click the Canon MP620 series Printer and left click on Remove Device.

 3.  Repeat this until all MP620's are removed from this window.

 4.  Once complete, please reboot your computer.

When your computer restarts, please follow these steps to reinstall your PIXMA MP620:

 1.  Visit Canon's website at: http://usa.canon.com/support

 2.  Type PIXMA MP620 in the "Enter a Model" box and click GO.

 3.  In the Drivers & Downloads section, under Recommended Downloads, please click the Select button next to MP620 series Mini Master Setup.

 4.  Click the Download button.

 5.  If a Save dialog box appears, click Save.

 6.  Once the download is complete, open your Downloads folder.

 7.  Double click [md6l-win-mp620-1_05-en.exe].  Files will extract.

Follow the prompts and the installation will complete.

To view a walk-through of the installation process, please use the following link:

http://downloads.canon.com/wireless/setup_620_980_win.pdf

If you continue to have difficulties, please contact our support group using the following link:

http://Canon.us/ContactLI

[Lu]

I have not been able to print using MP620 since I upgraded my Mac to OS10.11.6 El Capitan. 

The document goes into the queue and does not print. I have tried download any drivers avaialbe to no avail.