04-02-2014 12:35 AM - edited 04-02-2014 12:45 AM
Canon Pixma MX712 printer executes print command but paper page output is blank. All settings are normal. Ink cartridges are full. There are no error messages. Windows 7
04-21-2014 03:32 PM
Hi PeterJay,
To determine if the inkjet nozzles are dispensing the ink correctly, we can print a nozzle check pattern from the printer. To do this, please follow these steps:
(1) Press the MENU button.(2) SelectSetup, then press the OK button. The setup menu screen will appear.
(3) SelectMaintenance, then press the OK button. The Maintenance screen will appear.
(4) Select Print nozzle check pattern, then press the OK button.
The confirmation screen will appear.(5) Select Yes, then press the OK button. The nozzle check pattern will be printed and two pattern confirmation screens will appear on the LCD.
Examining the Nozzle Check Pattern
(A) No missing lines/No horizontal white streaks(B) Lines are missing/Horizontal white streaks are present(C) Number of sheets printed so farIf the nozzle check pattern did not print correctly (including the black grid that appears above the colors), performing a series of cleanings and deep cleanings on the printer may resolve the issue. To perform the cleanings, please follow the steps located at the link below:Hope this helps!This didn't answer your question or issue? Find more help at Contact Us.
04-21-2014 05:07 PM
Thanks for your reply. Unfortunately, all the steps to resolve the print head and ink problems have not resolved the problem. All other features of the printer work save for the print function. I am now resorting to using an old Canon Pixma iP6210D connected in parallel. This stop-gap solution is only temporary until I get a new printer, possibly not a Canon given the short life of the MX712. Over to you.
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