04-02-2014 12:35 AM - edited 04-02-2014 12:45 AM
Canon Pixma MX712 printer executes print command but paper page output is blank. All settings are normal. Ink cartridges are full. There are no error messages. Windows 7
04-21-2014 03:32 PM
To determine if the inkjet nozzles are dispensing the ink correctly, we can print a nozzle check pattern from the printer. To do this, please follow these steps:
(1) Press the MENU button.(2) Select Setup, then press the OK button. The setup menu screen will appear.(3) Select Maintenance, then press the OK button. The Maintenance screen will appear.(4) Select Print nozzle check pattern, then press the OK button.
The confirmation screen will appear.(5) Select Yes, then press the OK button. The nozzle check pattern will be printed and two pattern confirmation screens will appear on the LCD.
Examining the Nozzle Check Pattern
(A) No missing lines/No horizontal white streaks(B) Lines are missing/Horizontal white streaks are present(C) Number of sheets printed so farIf the nozzle check pattern did not print correctly (including the black grid that appears above the colors), performing a series of cleanings and deep cleanings on the printer may resolve the issue. To perform the cleanings, please follow the steps located at the link below:Hope this helps!
This didn't answer your question or issue? Find more help at Contact Us.
04-21-2014 05:07 PM
Thanks for your reply. Unfortunately, all the steps to resolve the print head and ink problems have not resolved the problem. All other features of the printer work save for the print function. I am now resorting to using an old Canon Pixma iP6210D connected in parallel. This stop-gap solution is only temporary until I get a new printer, possibly not a Canon given the short life of the MX712. Over to you.
05/31/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.1.2
05/18/2023: New firmware updates are available.
EOS Rebel T100 - Version 1.1.0
EOS 5D Mark IV - Version 1.4.0
EOS 6D Mark II - Version 1.2.0
PowerShot Elph 360HS - Version 18.104.22.168
PowerShot SX420 IS - Version 22.214.171.124
PowerShot 620 HS - Version 126.96.36.199
PowerShot SX720 HS - Version 188.8.131.52
PowerShot G1X Mark III - Version 184.108.40.206
PowerShot G7X Mark II - Version 220.127.116.11
PowerShot G9X Mark II - Version 18.104.22.168
04/20/2023: New firmware version 1.4.1 is available for EOS R3
03/30/2023: New firmware updates are available.
EOS 1DX Mark III- Version 1.7.1
Speedlite EL-1 - Version 1.0.2
03/30/2023: Product Advisory for EF50 F1.2 L USM
03/30/2023: Product Advisory for EOS R10
2/07/2023: New product announcements!EOS R8 EOS R50RF-S55-210mm F5-7.1 IS STMRF24-50mm F4.5-6.3 IS STMRF15-30mm F4.5-6.3 IS STM
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.