So that the Community can help you better, we will need to know the exact model Canon printer in the G5000 series. Which version of Windows or macOS are you using? How are you connecting? What is the exact error message? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE
