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Wrong Phone Number unable to reach support

scorpio012
Enthusiast

Hello, I've been desperately trying to get my Pixma MG5622 running again, but when I call Canon Support they ask for the phone number I used when I created my account. That phone number was changed a few years ago and I can't remember what it was now? How can I get through to support? Thanks

3 REPLIES 3

shadowsports
Legend
Legend

this is the number for Canon Support.

 

1-800-OK-CANON (1-800-652-2666)

Monday-Friday 8:00 am to 8:00 pm ET, excluding holidays
 
You'll have to ask them what they need to verify your account or identity

~Rick
Bay Area - CA


~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

Hello, Thanks for your reply. The number that you provided is the one I've called mutiple times already, but the problem is you never get to talk to a live person it's all automated. The last question in the automated program asks me to put in the phone number I used when I created the account?

Suggest you guess, or try something you know is incorrect...  1234567890

 

That should get you to a representative.

~Rick
Bay Area - CA


~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

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