Won’t roll paper down - PIXMA G3290

[laura5]

For the last few months or so, my printer has lately not been rolling down paper. When I try to print something, it will continually make noises until I unplug it and say it was “communicating to my printer” and “printing.” Later on, I resolved this issue by putting it in transport mode and moved it into a spot thinking it was a connection issue and it worked, but now it has reverted back to continuously making noises. My connection is fine and I have cleaned my rollers already but it still won’t be fixed.

Is there any permanent way to resolve this?

[Patrick]

Hi laura5,

Based on your description of the issue, it would appear that your PIXMA G3290 may require service.  Please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your PIXMA G3290 and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support. A Technical Support Representative can determine the cause of the issue and resolve it or provide you with your available service options.

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