03-12-2022 08:05 AM
I just want to know why it does this every single time I install a new cartridge. All the cables are connected. It's checked and double checked. There is no connectivity problem that I can see. Why does this happen every single time? What is its problem?!
03-12-2022 10:17 AM - edited 03-12-2022 10:17 AM
Greetings,
Your report is the first I've heard of this. "printer goes off line after cartridge change"
Are you using Canon branded inks?
Have you power cycled the printer?
~Rick
Bay Area - CA
~R5 C (1.0.6.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It
03-13-2022 09:14 AM
Canon ink every time. Same situation with every ink cartridge. Powered printer off/on. Did no good. Even did the head cleaning, realigning -- with customer service support on the phone. Finally they just had me remove and reinstall the drivers all over again. Should not have to do this for a simple ink cartridge change!
03-13-2022 09:15 AM
Thanks for acknowledging my problem. It's beyond annoying. It's interfering with my health.
03/26/2024: New firmware updates are available.
EOS 1DX Mark III - Version 1.9.0
12/05/2023: New firmware updates are available.
EOS R6 Mark II - Version 1.3.0
07/31/2023: New firmware updates are available.
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.