Using MG5420 to print Word document.

[DonaldBHarper]

This is a new issue for a two year old printer.  I am trying to print a document from Microsoft Word.  Shapes will print, but the text doesn't.

[Ramona · Accepted solution]

Hi DonaldBHarper,

To try and get the text to print, please remove and reseat the ink tanks and print head in the unit by following the steps located here.  Once this has been done, please perform at least one cleaning and two deep cleanings on the unit by following the steps located here.

Should you continue to experience difficulty, we ask that you please contact a Canon technical support representative here for further assistance. A representative will be happy to assist you free of charge.

[DonaldBHarper]

I spoke too soon when I thought the problem was solved. It seems like rather than not printing at all, all the black print is actually printing white. On white paper without a color background, it looks like it's not printing.
What would cause white print when it should be black?

[Patrick]

Hi DonaldBHarper,

A test of your PIXMA MG5420 should be performed.  This will tell us if the printer is working correctly.  To do this, please load letter-sized paper in the PIXMA MG5420 and follow these steps:

 1.  Press <HOME> on your PIXMA MG5420.

 2.  Select Maintenance and press <OK>.

 3.  Press <OK> on Print nozzle check pattern.

 4.  Press <OK> on Yes.

The Nozzle Check will print.  Please compare your printout to the example that has been attached to the bottom of this post.  If they differ, please perform a few printhead cleanings.

To perform cleanings, please follow these steps:

 1.  Press <HOME> on your PIXMA MG5420.

 2.  Select Maintenance and press <OK>.

 3.  Press <OK> on Cleaning.

 4.  Press <OK> on Yes.

 5.  Press <OK> on Yes.

After a few cleanings, please print another Nozzle Check.

Does the Nozzle Check print correctly?  If not, it is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI