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Updated for Catalina and now not printing

MarySanAntonio5
Contributor

I updated my Canon Pixma MG6320 in anticipation of ios Catalina and now I get this error message every time I try to print:

 

Stopped -  'filter' failed.

 

I've tried turningk my printer off, then back on and nothing changes.

 

Any thoughts?

 

 

21 REPLIES 21

I ran into this same problem, 'Filter failed', yesterday.  Came out of nowhere...printer was working on Catalina too.

I wish I could tell you how I fixed this, but I spent so much time on it, and tried so many different things, I just don't know what I did that actually fixed it. But did the following, not sure of the ordering: I removed the 'Canon' directory, maybe from under /Library?  I reset the printer system from the system preferences dialog; I rebooted.  When I added the printer, the system preferences installed the driver - said  something like "files missing, downloading them now".  So I wonder if having the system preferences install the driver did the trick - rather than downloading and installing the driver (v16.20.00) from Canon which I did but, but did not seem to work.  However, to get the scaner to work, I installed the scanner driver from the canon website...but after I got the device to print first.  Not sure this helps...Canon - what a mess.

Thanks Olshef for the lead. I deleted the Canon directory from the library, then re-added the printer to system preferences, letting the system install the driver, and it works!
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