Updated for Catalina and now not printing

[MarySanAntonio5]

I updated my Canon Pixma MG6320 in anticipation of ios Catalina and now I get this error message every time I try to print:

Stopped -  'filter' failed.

I've tried turningk my printer off, then back on and nothing changes.

Any thoughts?

[Patrick]

Please click on the Apple in the upper left hand corner of your display and then click on About This Mac.

What version of OS X is installed on your Mac?

[jonesiam]

I'm having the same exact issue. 

[olshef]

I ran into this same problem, 'Filter failed', yesterday.  Came out of nowhere...printer was working on Catalina too.

I wish I could tell you how I fixed this, but I spent so much time on it, and tried so many different things, I just don't know what I did that actually fixed it. But did the following, not sure of the ordering: I removed the 'Canon' directory, maybe from under /Library?  I reset the printer system from the system preferences dialog; I rebooted.  When I added the printer, the system preferences installed the driver - said  something like "files missing, downloading them now".  So I wonder if having the system preferences install the driver did the trick - rather than downloading and installing the driver (v16.20.00) from Canon which I did but, but did not seem to work.  However, to get the scaner to work, I installed the scanner driver from the canon website...but after I got the device to print first.  Not sure this helps...Canon - what a mess.

[nitai]

Thanks Olshef for the lead. I deleted the Canon directory from the library, then re-added the printer to system preferences, letting the system install the driver, and it works!

[MarySanAntonio5]

Actually my question changed long ago from the drivers to the message failed filter.  I was no longer asking about the Catalina drivers.  So stop denigrating me saying I'm asking the same question in different ways about the Catalina drivers.

[MarySanAntonio5]

10.4

[Patrick]

Hi MarySanAntonio5,

It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

[shadowsports]

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@MarySanAntonio5 wrote:
10.4

---

??

10.4 is Tiger - We hope that is not the OS you are running

Mojave is 10.14

Catalina is 10.15

[tusk79]

I am having the same problem after Catalina. Except it started with the scanner. I think the printer may have been working. I tried to scan, and got the message "you cant use this while it is in use by another application" or something like that. So I followed the advice on one of these forums to reset the printer, and nothing changed EXCEPT, now I noticed I cant print either. 

This is really frustrating to shell out a lot of money for a Canon printer (D1550) that ultimately printed way worse quality than my Canon Image Class printer from 2009 and is still having the same ridiculous driver/software/OS incompatibility issues. We buy a printer so we can use it. If there are long periods when we cannot use it, that is not just an inconvenience. That is a product that does not work.

Currently on hold with Canon Support... Expectations low.

[olshef]

I updated to Catalina and my MG6320 still works but I had a problem. First, I have it ethernet connected, not over WiFi. I am running the CUPS driver v16.20.0.0 from the canon website.  The problem I ran into was that the printer dialog box no longer contained the printer speciifc options, like grayscale, which I use quite a bit.  I tried all the typical stuff, like reseting the printer system, removing & adding the printer, etc.  and nothing fixed it.  But I used lpadmin to set the options and that worked.  So my MG6320 works on Catalina, I am running their latest driver, and I use lpadmin to configure it's default options.