Trying to print from My Image Garden; get msg "An internal error has occured

[tthaas30]

I am running from MX922. Trying to print from My Image Garden; get msg "An internal error has occurred" I have updated from the Canon website, but still  it freezes up.

[Jason]

Hi!

To ensure the most accurate information is provided, we will need to know the version of Windows or Mac in use.

If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).

Thanks and have a great day!

[tthaas30]

windows 7

[Ramona]

Hi tthaas30,

If you temporarily disable any antivirus or firewall software that is on your computer and then attempt to print again, do you still experience the same issue?

If this is a time-sensitive matter, additional support options are available at Contact Us.