Trouble printing on custom paper sizes

[cappy11078]

I have a project that requires a print on a 5" x 20.5" sheet of paper. I have the MG5320 inkjet printer. I created two of the same images, one with photoshop and the other with word. I setup my page as 5" H x 20.5" W, and tried printing in landscape mode with no luck. The print only prints about 6" of the middle of the image on the leading side of the paper. I have tried various paper settings and orientations, as reversing the dementions. The largest print I can get is on a 8.5 x 11 sheet of paper. I used the rear tray loader. I am working on a iMac running the latest OS. Are these printers capable of printing banner type prints? Any help will help. Thanks

[Danny]

Hi, cappy11078!

So that the Community can help you better, we will need to know exactly which operating system is running on your computer, and what application(s) you have been using to print this image. That, and any other details you'd like to give will help the Community better understand your issue!

Thanks and have a great day!

[cappy11078]

My imac is running mavericks. The programs I have tried are Microsoft word, photoshop, and Adobe Lightroom 3. I converted my photoshop image to a JPEG to try in Lightroom. Same results.

[Julius]

I'm sorry to say that you won't be able to print to a 5" x 20.5" sheet of paper.  The maximum paper size that the PIXMA MG5320 support is 8.5" x 11.7."  You may want to visit a local print shop for assistance with a banner print.

[cappy11078]

Thanks for getting back me. A printer that can be fed paper from the back doesn't make sense why there would be a paper size limit. Why is there a limitation? Is there any software that can bypass this limit?