TS8350 wont scan in omnipage

[PhilJA]

I use Omnipage 18 to scan and OCR documents. Until recently I have had no problems but since the last windows 10 update I can not scan using Omnipage(It may not be the cause but it's the only change I can see). If I use the Windows Scan & Fax I can scan then save then load int Omnipage to OCR but Omnipage will not scan. I installed ABBYY OCR and get the same issue.

My OS is Win 10 Pro 64bit. the TS8350 is connected thru Wi-Fi

[Tiffany · Accepted solution]

Welcome to The Canon Forums!

We appreciate your participation, though we need to let you know that your product appears to be a model that is not supported by our team here at Canon USA.  The Canon Community Forum is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market.

If you live outside the United States, please click HERE and select your country to find support in your part of the world.

Feel free to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA