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TS8350 stuck on start up screen

Jester77
Apprentice

Hi all.

MyTS8350 is stuck on start up screen, Canon logo.

I've unplugged and tried resetting many times but no good.

Any advice please?

1 REPLY 1

shadowsports
Legend
Legend

Greetings,

I do not believe there is a way to reset the device if the printer does not successfully boot or the web UI is unavailable.

Canon : PIXMA Manuals : TS8300 series : Reset setting

You did the correct thing, disconnecting from power and trying the restart.  If a power event preceded this behavior, Its likely the printer will require service or replacement.   

~Rick
Bay Area - CA


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