TS8120 with error 6004

[Anne31]

I have a Canon Pixma TS8120

It has thrown the Support Code 6004

"Printer error has occured follow the steps below

1. Cancel printing, then turn the device off

2. Turn the device on again. If Problem persists, see the manual and contact the service center.”

• We turned it off and on, unplugged/plugged it in, checked for paper jammed. The ink cartridges do not move over when the cover is opened so I can only check one side of the rollers for a possible paper jam. I do not anticipate any paper being on the other side however. There are some ink splashes inside the printer. There is a little what looks like ink pad on the right side that seems to have shifted somewhat? You can kind of wiggle it around. Any help would be appreciated, Thank You
  Circles in Blue is the little inkpad that seems loose. Arrow is pointing to the ink splashesImpossible to see here but for location reference the ink pad is again circled in blue

[SamanthaW]

Hi there,

We have more than one PIXMA line printer with that model number, please check the top and front of your printer, there should be two letters before the numbers, what are they? 

If this is an immediate need, please check your support options HERE.

[Anne31]

I'm sorry, yes, TS8120

[ArthurJ]

Hi,

The printer would require service. 

f the printer is in its 1-year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

You can take advantage of this offer by calling the Canon Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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