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TS6420 won't feed from rear, pulls one sheet thru front cassette before printing on second.

toltrider
Contributor

Frustrated with printer, especially since it worked correctly when I first got it. Now it won't feed from back when set to do so.  Also it always pulls one sheet of plain paper through before it prints on a second sheet.  

Another issue;  I bought this printer so I could print greeting cards.  I use 85# weight card stock, which I was assured would work. I want to feed from rear and be able to send card back through to print on other side. I can't figure out how to orient the paper to feed thru so card prints correctly on inside. I am using Hallmark CardStudio 2019.  I believe this product is no longer available or updated

3 REPLIES 3

Patrick
Product Expert
Product Expert

Hi toltrider,

What version of Windows are you using?

If using a Mac, what version of OSX is installed on your computer?

 

 

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

Catalina 10.15.7

Patrick, will you be responding to my question? I have Catalina 10.15.7

Can the printer be reset? It is now printing on both sides of paper and I do not have that option selected

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