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TS6420 won't feed from rear, pulls one sheet thru front cassette before printing on second.


Frustrated with printer, especially since it worked correctly when I first got it. Now it won't feed from back when set to do so.  Also it always pulls one sheet of plain paper through before it prints on a second sheet.  

Another issue;  I bought this printer so I could print greeting cards.  I use 85# weight card stock, which I was assured would work. I want to feed from rear and be able to send card back through to print on other side. I can't figure out how to orient the paper to feed thru so card prints correctly on inside. I am using Hallmark CardStudio 2019.  I believe this product is no longer available or updated


Product Expert
Product Expert

Hi toltrider,

What version of Windows are you using?

If using a Mac, what version of OSX is installed on your computer?




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Catalina 10.15.7

Patrick, will you be responding to my question? I have Catalina 10.15.7

Can the printer be reset? It is now printing on both sides of paper and I do not have that option selected