TS6020 with error 1303 won't feed paper

[rmjackson12]

My Pixma TS6020 pops up error code 1303, there is no paper jam. Every time the printer is turned on it starts to cycle and pulls one sheet of paper. The paper feed stop just short of the last set of rollers and error 1303 is displayed. The paper does not jam, it just stops. There is an arm that is lifted just as the paper reaches the last set of rollers and I feel that this is may be a sensor that is triggering the error. 

[ArthurJ]

Hi,

Based on the description, the printer would require service. 

If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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