TS5020 Scanner problems

[Des1313]

I had been having issues using the scanner wireless so I updated the drivers. It didn't solve the problem so I've been plugged in - but now I am getting the following error. I got the same error a few weeks ago and I downloaded and reinstalled the driver and it worked for a while. So I tried to do the same, only this time the driver won't install. Per the instructions, there should be a set up file - but I can't find it. Not sure what to do. I was able to do this a few weeks ago. Not sure what changed.

Mac OS Catalina.

 

[Patrick]

Hi Des1313,

Please download and install the "ICA Driver" from our web site:

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/ts-s...

Once on that page, please click the Select button and then the Download button to download the scanner driver.

When the download is complete, please open/run it to install the driver.

Once the driver is installed, please click on the lnk below to access the Software page to download and install the "IJ Scan Utility2":

https://www.usa.canon.com/internet/portal/us/home/support/details/printers/inkjet-multifunction/ts-s...

You can use the IJ Scan Utility2 to scan with your PIXMA TS5020.  For more information regarding the IJ Scan Utility2, please use the following link from the online manual:

https://ugp01.c-ij.com/ij/webmanual/ScanUtility/M/TS5000%20series/2.0/EN/SU/Top.html