08-31-2023 01:34 PM
08-31-2023 01:37 PM
Thanks for joining the conversation, glm250!
So that the Community can help you better, we need to know exactly which operating system is running on your computer or mobile device (i.e. Windows, macOS, Android, or iOS and which version thereof), how your computer and your printer talk to one another (i.e. via USB or Wi-Fi), and whether you're getting any error messages. That, and any other details you'd like to give will help the Community better understand your issue!
If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.
Thanks and have a great day!
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
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EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
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