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TS3120 Not responding

zoeshaus
Apprentice

My TS3120 is connected to HP desktop with a hardwired cable. I have no history of a problem with this config.

Suddenly when I try to print I get a message that the printer is in error condition. I am able to print a sample page of print on the printer itself. I have uninstalled and reinstalled twice. I tried to download new files, Canon MP files, but that failed.

Any idea what the problem might be and how to address?

1 REPLY 1

Ron
Moderator
Moderator

Thanks for joining the conversation, zoeshaus!

So that the Community can help you better, we need to know exactly which operating system is running on your computer (i.e. Windows or macOS, and which version thereof). That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

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