TS3120 E03 Error after disassembling printer

[robebryant]

I have a Pixma TS3120, I had to open it to extract a foreign object that was blocking it, after reassembling it and closing it, I get error E03. I made sure that all the connectors are back in their place. I followed the first part of these instructions https://www.youtube.com/watch?v=3-YpuL8_nIs until I lifted the top cover, then I was able to remove the object. Do you know what the problem could be?

[ArthurJ · Accepted solution]

Hi,

Your printer would require service. If the printer is in it's 1 year warranty, I recommend reaching out to Canon support for your warranty options. You will need to register your Canon gear HERE to access additional support options.

If the printer is out of warranty, you would qualify for the Canon Upgrade program. This is for out of warranty units which have been diagnosed to require service or are incompatible with a new or upgraded system. This program allows you the opportunity to purchase a replacement product discounted from the list price. Free ground shipping is included with your purchase.

If you would like to take advantage of this offer, please call our Sales Department at (866) 443-8002 Mon-Sat, 9 AM to 9pm EST excluding holidays.

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