TR8622a won't scan

[canon86]

Using windows 7, usb connection. Have had the printer/scanner for awhile with no problems. Recently I tried to print a legal size paper and messed with the settings to the point I couldn't print anything. I uninstalled and started over. Printing/copying work fine, but the scanner does not. It says "processing please wait" momentarily then goes back to previous screen. I tried troubleshooting with windows, but that was no help. I read on another post to look for the IJScan Utility folder. I am unable to find that or any other folder to do with scan. Suggestions? Thanks.

[Patrick]

Hi canon86,

The IJ Scan Utility is part of the driver installation.

Please click on the Windows Start button, All Programs, then the Canon Utilities folder.

If the IJ Scan Utility is not in that folder, the driver has not been installed.

Please remove the TR8622a from your computer and disconnect the USB cable.

Next, please download the driver from the Support Page of your TR8622a:

https://www.usa.canon.com/support/p/pixma-tr8622a#DOWNLOADS

Once that page loads, click on the Software & Drivers section.

Choose Windows and Winodws 7 from the drop down boxes if needed.

Please click the Download button to the right of TR8600 series Driver setup package (Windows).

A file will download.  Once the download is complete, please open your Downloads folder and double click "win-tr8600-1_3-n_mcd.exe" to begin the installation on your computer.

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