TR8620 - USB connection returns: "A communication error has occured."

[richcb7]

My PC sits right next to the printer and has a USB connection. Today when I tried to use it I get the above error and nothing happens.  I ran the setup again and it returned no errors, but still does not respond to the computer.

Anyone know what is happening here?

Thanks,

Richard..

[richcb7]

I may have stumbled across the cause of this error.

It appears that I have multiple copies of the printer drivers on my computer, but ONLY 1 of them is the correct one.  

The question now is how do I get rid of the duplicate versions???

[ArthurJ]

Hi,

If you have another usb port on your device, please try connecting the printer to it. If that does not work, try connecting it to a port that was recognized by another device like a mouse or keyboard and swap the mouse or keyboard to the port the printer was in. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[ArthurJ]

Hi,

Go into the control panel on your computer and select View Devices and Printers. Once that opens, the printers installed will be listed and you can remove them from there. 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

[richcb7 · Accepted solution]

Gezzz, that was insane!  It kept returning FAILED to connect. I had to delete EVERYTHING related to Canon in the system. It finally worked with several restarts and reinstalling of just the basic drivers (several times).  

It is finally working.  Yeah!!!

Thanks,