09-10-2022 10:19 PM
When I use a USB cable to print, and when I needed to print out some homework, it reported back as an error. So I tried unplugging it both from my Windows laptop and the wall both did not work, so I choose to forget the device both as a printer and FAX to see if that would work, and now when I go to look for the printer when I plug in the USB the only thing that appears is the FAX option. I can get the regular printer option to work.
09-10-2022 10:47 PM
To clarify, it is like the printer feature of my printer does not exist on my laptop, only the fax feature.
09-11-2022 07:57 PM
A couple of options I can think of: 1. Reinstall printer software with USB plugged in. 2. If you have Windows, go into Device Manager > Update Hardware.
In case further troubleshooting is needed, what is your OS?
09-11-2022 08:11 PM
Also, any particular apps you're trying to print from, like Word, Excel, etc.?
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