TR4500 printer

[alexgingell]

Yeterday I had a page get stuck and had to open the back of the printer to get it out. Since then when I print documents double sided they letters are blurd. This does not happen if I print single sided.

[Michael · Accepted solution]

Hello.

Cleaning the encoder film may help with this issue.  Please visit THIS LINK for details about this procedure.

If you continue to have difficulties once this has been done, find more help at Contact Us.

[alexgingell · Accepted solution]

That was the perfect solution! I must have got ink on the coder film when I was struggling to remove the jammed paper. Thanks for your help.