Support Code 5012 on MX 475

[gill]

Hi, please can anyone help? My Pixma MX 475 printer has suddenly refused to print and shows the support code 5012. It's linked to my desktop using Windows 10. I've not had any previous problems, have tried turning the power off and leaving it and just don't know what to do next. Many thanks!

[Michael]

Hello.

Troubleshooting with our support group will be needed to narrow down the cause of your issue. Please contact our support group using the "Contact Us" link below for additional assistance.

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[gill]

Sorry, didn’t really help. Advised to plug and unplug which didn’t work so advised to go to a dealer. No dealers within a 50ml radius - probably cheaper to buy a new printer ... whether or not it will be Canon remains to be seen!