Support Code 1003 for PIXMA TS6020

[cjfrankie]

I have a PIXMA TS6020 printer that has worked satisfactorily for years with letter paper. After removing the paper tray, I took a jammed piece of paper out. I put the paper tray back in with letter paper using the paper size and guides I have for years.

I keep getting Support Code 1003 “There is no paper in the cassette.”  However, there really is paper in the cassette with the proper guides.  I have removed the paper and put different paper in, yet I continue to get Support Code 1003.  I shut the printer off for some time but still get the message—and can’t print.

[Patrick]

Hi cjfrankie,

First, please follow the steps on this page to remove the rear cover and transport unit to check for jammed paper or foreign objects:

TS6000 series - Removing Jammed Paper from Rear Side

When reattaching the rear cover after reinserting the transport unit, please make sure that the rear cover clicks into place.

Please follow the steps on this page to load paper into the cassette of your PIXMA TS6020:

TS6000 series > Handling Paper, Originals, Ink Tanks, etc. > Loading Paper in the Cassette

Once loaded and you have selected the correct paper size and type on the printer's display, please attempt to print.

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