Scanning with PIXMA MG 2922

[Deaconessjane]

 The printer works great wirelessly right out of the box. However, I can't scan! The manuals all say to click on the IJ Network Scan utility in the Apps on my laptop but when I do, nothing happens. No app opens,  no dialog box, not even an error message! I just want to scan things and save them on my laptop. Help!

[Michael]

Hello.

In order to scan with the unit, the IJ Scan Utility program will have to be used.  This is a separate program from the IJ Network Scan Utility that you have been accessing.

If you have difficulties with accessing the program, find more help at Contact Us.

[tonyvip2000]

hello

I have the same problem. I do have the IJ utility but it keeps giving me the code error 5,156,69. I am ussing Windows 10

[Deaconessjane]

Michael, this does not help me. I can't find IJ Scan Ulility, and when I click on the "Contact Support" in the body of your email, it takes me to a screen that asks for a product number, but when I enter that product number, and click "Get Contact Options," NOTHING HAPPENS. Very frustrated!