01-22-2015 11:33 AM
Recently my PIXMA changed from scanning multiple page as one PDF..that has changed ot where is it saving each page as its own document. How do I fix this?
01-22-2015 11:42 AM
Hi!
To ensure the most accurate information is provided, we will need to know the printer model you are using, as well as the version of Windows or Mac in use.
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help 24/7 via Email at http://bit.ly/EmailCanon or by phone at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
01-22-2015 12:44 PM
It is model MX870 and I am using Windows 7.
01-29-2015 01:55 AM
Hi KarenCrowder,
To scan a multi-page document, please follow these steps:
Place Document on the platen or ADF (Automatic document Feeder),
From the Start menu, select All Programs > Canon Utilities > MP Navigator EX x.x > MP Navigator EX x.xto start MP Navigator EX.
If you are not already in One-click Mode, click (Switch Mode) at the bottom left of the screen.
The One-click Mode screen appears.
In the Save Settings section of the PDF dialog, be sure to select PDF (MultiplePages) for the Save as type:setting. When you have finished making desired settings, click Scan to start scanning.
After a page has scanned*, the screen to continue or end scanning appears. If you have more pages to scan (for example, when scanning a multi-page document to save as a multiple page PDF), place the next page on the platen and click Scan. Do this each time a page has completed scanning. After the last page has been scanned, click Exit.
*The Scan Complete also appears after the last page is scanned from the ADF (if applicable to model). If there are more pages to scan, place them in the ADF and click Scan. After the last page has been scanned, click Exit.
After scanning has completed, the PDF document can be found in the location specified for Save In: in the Save Settings section. For Windows 7, the default location is the My Documents folder.
Hope this helps!
This didn't answer your question or issue? Please call or email us at one of the methods on the Contact Us page for further assistance.
01-29-2015 07:19 AM
I have tried the suggestion in your response; however, the "save as type" is grayed out where I cannot select "PDF (MultiplePages)".
01-29-2015 07:34 AM
01-29-2015 08:30 AM
Hi, KarenCrowder!
As mentioned in our earlier replies on this topic, you're welcome to call our award-winning US-based tech support team at 1-800-OK-CANON (1-800-652-2666) weekdays between 10 AM and 10 PM ET (7 AM to 7 PM PT).
Thanks and have a great day!
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