Scanner software for mx922 won't install on Windows 10

[BuzbyJLC10]

Just setting up my pixma mx922.  I've got it working perfectly on machines running windows 7 and 8, but am having problems with setting it up on the machine running 10.

It appears the scanner software won't install.  I download all the drivers and run them, but the scanner one "stops working" and the program shuts down.

I can successfully print wirelessly from the machine running 10, but there are no scanning options.  The 10 machine doesn't show on the printer as a scan to option and when I open the quick menu, none of the scanning options are there either.

Please help!  Haven't found any info with a quick web search.

[Ramona]

Hi BuzbyJLC10,

We can put your computer in a selective startup mode to temporarily disable any applications that may be causing a conflict with the software installation, then reinstall the drivers to see if you can scan this way (the scanning software, IJ Scan Utility, is installed as part of the driver installation).  Once everything is reinstalled successfully and you can scan, we will put the computer back in a normal startup mode.  To put the computer in selective startup, please follow these steps:

1. In the text box to the right of the Windows Stat button, please type in msconfig.

2. In the System Properties screen that opens, choose 'Selective Start Up'.

3. Uncheck the box labeled 'Load Start Up Items'.

4. Click Apply.

5. Under the Services Tab, click on 'Hide all Microsoft Services' at the bottom of the window just above the OK button. Please ensure this checkbox is checked before proceeding to the next step.

6. Click 'Disable All'.

7. Click Apply.

8. Click Close.

9. Restart the computer.

When your computer restarts, you should be in Selective Startup mode. We will now want to reinstall the printer and software using the latest drivers from the Canon USA website. Please click here to go to the Drivers and Downloads page for the PIXMA MX922.  Once on the initial download page for your model, please do the following:

1. Verify that the operating system detected in the "OPERATING SYSTEM" field is correct, and if it is not, please click the drop-down menu to select your operating system. Please note that you may need to scroll up or down in the list to select your operating system.

2. Next, below the red box labeled "RECOMMENDED DOWNLOADS", locate the MP DRIVERS file, then click the SELECT button to the right of the filename. When you do, a dark gray DOWNLOAD button will appear; below that, a checkbox will be shown asking you to agree to the terms of the disclaimer to continue with the download. Please click in that checkbox to agree to the terms. When you do, the dark gray DOWNLOAD button will turn red. Please click on the now red DOWNLOAD button; the file will start downloading. The time for the download process may vary depending on the speed of your Internet connection and the size of the file being downloaded.

Once the file has been downloaded, please double-click on it and follow the prompts to reinstall the printer and scanning software.  You will also want to ensure that any antivirus or firewall software that is on your computer is temporarily disabled prior to reinstalling.  Once all items have been reinstalled, we will now want to put the computer back in a Normal Startup mode. To do this, please follow these steps:

1. In the text box to the right of the Windows Stat button, please type in msconfig.

2. In the System Properties screen, choose 'Normal Start Up'.

3. Click Apply.

4. Click Close/OK.

5. Restart the computer.

Your computer should now be restarted in Normal startup mode.  Please try to scan again.  If you still experience difficulty, please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) and a Canon technical support representative will be happy to help.  There is no charge for this call.