pixma mx922 won't duplex print.

[LilyB]

Got a PIXMA MX922 for Christmas. Have been trying to duplex print with it, followed all the steps, but when the printer prints the first sheet, it spits it all the way out onto the tray each time and cannot feed itself back in. So, it won't suck the paper back in to print it on the other side.I tried it several times, it does it every single time. When I try to feed it back in when the rollers are going (after waiting for it to pick the paper back up) it jams on me.

What is it doing wrong?

[Ramona]

Hi LilyB,

So we can better assist you, please let us know what operating system is on your computer (version of Windows or Mac OS X), as well as what size and type of paper you are printing on.

For more immedate assistance, please call 1-866-261-9362, Monday - Friday 10:00 a.m. - 10:00 p.m. ET (excluding holidays) and a Canon technical support representative will be happy to help.  There is no charge for this call.