Scan an image from the platen TR4520, G6020

[pwrichcreek]

Trying to scan an image into a .jpeg or .png file. I hear the printer making sounds and it shows...

SCANNING

SCAN SETTINGS

It makes several passes as if it is scanning (10 seconds+/-), then it gives this error message

ERROR

The 2,157,50 talks about WiFi etc. Nothing that I haven't tried or done already

Should I interpret this to mean that the TR4520 isn't capable of scanning to an image-type file?

I also have a G6020. It wasn't purchased to address this specific issue, but now I'm wondering whether it will scan to an image file. I can go ahead and install it but I'd prefer to just return it and get another printer--Canon or other vendor--that does support this kind of scanning. It isn't something the I need to do often, but it does come up occasionally.

TIA for your help.
pwrichcreek

[Patrick]

Hi pwrichcreek,

The 2,157,50 error will occur when security software installed on your computer blocks the incoming data from the scanner.  Please adjust your security software's settings to allow for the scanner and Canon software access through that software.