01-25-2014 03:53 PM
I just don't know why a simple download can't be done to obtain the above mentioned guide. The only manual provided with this scanner was the "Quick Start Guide". I have spent the better part of an hour trying to open the downloaded "Scan Guide" to no avail. "Install' window ran the program and put a shortcut on my home screen, but clicking it does absolutely nothing.
I hope obtaining this document is not going to be as hard as updating drivers for this scanner, which required navigating thru a maize of folders.
02-15-2014 04:44 PM
Hello billybobboy42,
Which operating system do you have on your computer?
If this is a time-sensitive matter, please reach out to our technical support team at http://bit.ly/Phone_Support for further assistance.
Thanks!
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