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SCanning does not work on a PIXMA 6251

Svend_Strand
Apprentice

When I try to scan, using Canon IJ scan utility (regardless of choosing Auto, Document or Picture), the scanning does not start, and a message saying 

 

"The printer is in use, or an error has ocurred. Please control status. The scanner driver is closed. Error code 2,140,3"

 

I have switched the TS6251 on and off, I have switched the PC (running Windows 10) to which the TS6251 is attached via WiFi on and off. I hav ealso removed the TS6251 from the PC attached units and reinstalled the TS6251 software /drivers.

All this without luck. Any ideas, anyone??

 

It seems to me that there must be some software/program that seems to run. I have looked at the programs/apps that are active by using Cntrl/Alt/Del, but I cannot see anything that to me seems wrong.

1 REPLY 1

Stephen
Moderator
Moderator


Welcome to The Canon Community, and thank you for your inquiry!

We appreciate your participation, however, we need to let you know that the Canon Community is hosted and moderated within the United States by Canon USA. We are only able to provide support for Canon products manufactured for and used within the US market. The PIXMA TS6251 isn't sold or supported by our team here at Canon USA. 

If you live outside the United States, please CLICK HERE and select your country or region for your support needs.

You're welcome to discuss Canon products sold outside of the United States, but please be aware that you will not receive support directly from Canon USA.

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