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Printer won't connect to mac

nashabravo
New Contributor

I bought a new printer about a month ago and it will not connect to my mac. I do not know where else to turn. I make it to the second step and then it drops. Then the next time I make it to the third and it drops once again. My printer is connected to the wifi and so is my computer. I do not know what else to do. Is anyone else having this problem? What else can I try? I have a TR8620 and a macbook pro. 

 

1 REPLY 1

Danny
Moderator
Moderator

Hi, nashabravo!

So that the Community can help you better, we need to know exactly which version of macOS is running on your Mac. That, and any other details you'd like to give will help the Community better understand your issue!

If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!