05-31-2022 08:44 AM
Hello,
The printer is MX495.
I did not us it for a while and today, when I started it, it turns on and off each 5 seconds.
All the printer buttons are blocked, including the power button (I cannot turn it off from the power button).
While the printer is on, no matter if I open or not the front cover, the cartridge holder moves continuously left and right without stopping.
There is a single word displayed on the display: ”Canon”.
Can you help me with an advice to eliminate this problem?
Thank you.
Solved! Go to Solution.
05-31-2022 12:23 PM - edited 05-31-2022 03:15 PM
Hi,
Based on your description, I would recommend contacting our phone support team for additional assistance. They can be reached by logging into your My Canon Account and going to your support options.
Please be advised, if you are outside of the United States, I recommend contacting the branch of Canon for your region. You may find the correct website using the map on the Canon Global website: http://global.canon/en/support/
Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.
05-31-2022 08:16 PM
You are full of s..t, this has not been solved and the idiots at the canon phone assistance don't have a f.....g clue. So don't post this crap as solved!!!
06-06-2022 03:21 PM
I took mine offline it worked! Bunch of 💩 is right
06-02-2022 04:30 PM
This has happened to my two printers, PIXMA MX490 & IP110, at exactly the same time on 5/31/2022.
06-04-2022 07:59 AM
This is not a solution at all. This is a widespread problem.
05-31-2022 12:59 PM
No, it was not an update. I will go with it at a specialized service center, I think this is the best solution as I cannot solve it. Two days ago it works fine, and today just when I started it I have such issues.
05-31-2022 01:13 PM
I find it hard to believe this is a hardware issue. There are multiple threads on both these Forums and Reddit now of people with MX490 and MX492 experiencing the same issue over the last couple of days.
05-31-2022 01:37 PM
Many people are having the problem at the same time. There is an issue with the firmware in these printers, I think.
05-31-2022 02:26 PM
Having the same issue. MX492 worked completely normal a few days ago, now it's stuck in an endless restart loop - keypad is unresponsive. There's been no power outages or surges. Have left the printer unplugged for a few hours and tried again to no avail.
06-04-2022 11:29 AM
you have two options if you want to do yourself-there is a solution posted in the forum under mx490 power cycling problem .and also canon yesterday released an update you can apply if you can follow those directions...it is on their website
i have the mx492 and used the workar
ound.....have had no problem since doing that...........not sure i am going to apply the firmware update from canon unless i have trouble again-
06-06-2022 10:43 AM
Exactly the same with my MX492 from 5/31.
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