Printer not showing up as an option to print to; troubleshooter doesn't find it at all

[JessaFae]

I have an MG3620. My husband's computer is wired directly into it and it prints fine. My laptop doesn't even see it as being there, at all. It recognised our old one, but we had to have it replaced through customer service and now my laptop can't print because of this. Help!

[Jason]

Hi, JessaFae!

Welcome to the Canon Forums and thanks for your post!

To have a better understanding of your issue, please let everyone know what operating system (Windows Vista/7/8 or Mac OS 10.X) you are using.

 
If this is a time-sensitive matter, our US-based technical support team is standing by, ready to help via Email at http://Canon.us/SupportCF
  
Thanks!