Printer iP2700 error code 1300 but no paper in feed tray?

[DennisDP]

I have a Canon Printer iP2700 I am getting  error code 1300 which means paper jam, but there is no paper or fragments in the feed tray? Can I get around this?

Thanks

[DerrickL]

Check inside the printer, paper fragments in the paper feed path?  Dirty rollers?  

[DennisDP]

Thanks. No traces of paper - could it be hardware error?

[DerrickL]

Could be, did you clear a paper jam before the error, or did it show up on its own? 

[DennisDP]

No previous paper jam. Haven't used the printer for a few months. I had to install a new driver first but got this error when I turned it on. I'm running a fairly old imac using Mac OS High Sierra.

[DerrickL · Accepted solution]

This is best info I could find to reset the code when there is no obvious paper  or pieces of  jammed in the printer:

Understanding Error Code 1300 on Pixma iP2700

Error code 1300 on the Canon Pixma iP2700 typically indicates a paper-related issue, even if there is no visible paper jam. Here are some common causes and solutions.

Possible Causes

• Paper Misalignment: The paper may not be loaded correctly in the tray.
• Incorrect Paper Size: The paper size set in the printer settings may not match the actual paper loaded.
• Sensor Issues: The paper sensor might be dirty or malfunctioning.
• Paper Type: Using the wrong type of paper can trigger this error.

Troubleshooting Steps

1. Check Paper Loading:

   • Ensure the paper is loaded properly in the tray.
   • Adjust the paper guides to fit snugly against the paper.

2. Verify Paper Size:

   • Confirm that the paper size in the printer settings matches the paper loaded.

3. Inspect for Obstructions:

   • Look for any small pieces of paper or debris inside the printer that could affect the sensors.

4. Clean the Sensors:

   • Gently clean the paper sensors with a soft, dry cloth to remove any dust or residue.

5. Reset the Printer:

   • Turn off the printer, unplug it for a few minutes, then plug it back in and turn it on.

If the error persists after these steps, consider consulting the printer's manual or contacting Canon support for further assistan

[DennisDP]

Thank you for your help. I'll try later.