Printer Canon MG-2520 issue new ink

[kittykins85]

So i ordered a new ink cartriage and when i load it and try to print this is what it says 

I have tried many things, but yet nothing. 

The ink i have is the 245 black XL PG-245XL

which is on the list of inks for this printer. 

SO i am at a loss, anyone can help?

[shadowsports]

Greetings,

Are the inks OEM, Canon brand? 

Please refer to page 63 of the user guide and make sure all of the steps are followed:

http://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDMwMDAxOTM1ODAy&cmp=ABR&lang=EN

[kittykins85]

this is the item i got. 

[shadowsports]

Greetings,

That should fit and work fine. 

[Patrick]

Hi kittykins85,

The PG-245XL is compatible with your PIXMA MG2520.

It is recommended that you contact one of Canon's Technical Support Representatives via phone. They will be able to send a replacement ink cartridge to you.  To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI