Canon Community

kittykins85 · ‎05-11-2020

So i ordered a new ink cartriage and when i load it and try to print this is what it says

I have tried many things, but yet nothing.

The ink i have is the 245 black XL PG-245XL

which is on the list of inks for this printer.

SO i am at a loss, anyone can help?

shadowsports · ‎05-11-2020

Greetings,

Are the inks OEM, Canon brand?

Please refer to page 63 of the user guide and make sure all of the steps are followed:

http://pdisp01.c-wss.com/gdl/WWUFORedirectTarget.do?id=MDMwMDAxOTM1ODAy&cmp=ABR&lang=EN

~Rick
Bay Area - CA

~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

kittykins85 · ‎05-12-2020

this is the item i got.

shadowsports · ‎05-12-2020

Greetings,

That should fit and work fine.

~Rick
Bay Area - CA

~R5 C (1.0.7.1) ~RF Trinity, ~RF 100 Macro, ~RF 100~400, ~RF 100~500, +RF 1.4x TC, +Canon Control Ring, BG-R10, 430EX III-RT ~DxO PhotoLab Elite ~DaVinci Resolve ~Windows11 Pro ~ImageClass MF644Cdw/MF656Cdw ~Pixel 8
~CarePaks Are Worth It

Patrick · ‎05-13-2020

Hi kittykins85,

The PG-245XL is compatible with your PIXMA MG2520.

It is recommended that you contact one of Canon's Technical Support Representatives via phone. They will be able to send a replacement ink cartridge to you. To contact a Technical Support Representative, please use the link below:

http://Canon.us/ContactLI

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