Pixma mg5420 will not print full page

[kkryder1]

When I try and print a full page 8.5x11 my printer is now printing sideways and on only 1 half the sheet. 4.25x5.5 and sideways. Why is this happening and how do I change it. I have set at 100 percent and full page. Only prints 1/2 sideways

[Danny]

Hi, kkryder1!

Thanks for posting on our forum! This community is designed for your fellow Canon owners to help each other out with any problems they may encounter. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE.

Thanks and have a great day!

[Caemene]

Hi kkryder1,

To best assist you, additional information is needed. Please provide the requested information:

• When the issue occurs, does it happen with all applications or one particular application? If so, what application?
• What is your computer's operating system? 

If you are printing through Google Chrome, there is a setting that may cause this to occur. The following steps may assist:

1. Open GOOGLE CHROME.
2. Click on PRINT.
3. Click on MORE SETTINGS.
4. Locate PAGES PER SHEET
5. Confirm or adjust the drop down box to 1.
6. Perform a test print.

[kkryder1]

So Canon people I got 2 of the same answer from you.  The same.  Any more ideas?  My Canon Printer still can NOT be used