PIXMA MG3620 double lines, half-printed pages

[jonjay86]

So, I recently purchased a pixma mg3620 printer to print coloring books myself which I am making, and the pages aren't printing right. Firstly, they are printing double lines on some of the images, plus a lot of the time the pages are only printing half and I can't figure out what is wrong. I cleaned the absorption pads and cleaned the alignment, did the realignment process plus the ink cartridges are both new. Anyone have any other ideas on what I can do to fix this?

[Patrick]

Hi jonjay86,

Blurry or double printing can be caused when the encoder/timing strip inside your PIXMA MG3620 is smudged.

Cleaning this will resolve the issue.

To clean the encoder/timing strip, please follow the steps in this Knowledgebase Article:

https://support.usa.canon.com/kb/s/article/ART162575