Pixma ix6820 Printer - Flashing 12 times

[sramos36]

This is a BRAND NEW printer that I just took out of the box and setting up.  After powering up, orange and white lights flash 12 times in sequence.  Error code comes back: You cannot print the contents on CREATIVE PARK PREMIUM.  All I am trying to do is complete initial set-up.  Any idea of why this is happening?  I did have the identical printer so I went ahead and deleted all the printer drivers just in case.  Running Win 11.

[Tiffany]

Welcome to the Canon forum!

So that the Community can help you better, we will need to know which operating system is running on your computer (i.e. Windows or macOS and which version). How are you connecting and what error message? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

Thank you!