HI brjw1,
If you are getting a message that the print head absorber is full, the printer would need service. The waste ink absorber catches all of the ink from edge to edge prints or cleanings. The absorber would need to replaced for the printer to work again.
The printer has a 1 year warranty and you can click the link HERE to create a Canon account to see what service options you have.
Outside of the 1 year warranty, you can contact our sales department at 1-800-652-2666 to use our Upgrade Program. The Upgrade program will give you a discount and free shipping on a replacement printer.
