02-16-2019 10:52 AM
I have been dealing with this issue about a month after purchase but would eventually let me use the printer. It will no longer function at all except to give me "Error 6830." I can not find any information on how to fix this, or even to hard reset the printer since there are no buttons. I have tried what the printer tells me, and nothing works. I try to put in a service request online and once I put my info in, I get a page with only Canon banners with no text or information what so ever. I am extremely frustrated with this printer, and this companies lack of support, and the apparent error coming randomly and not a single option to help me repair this printer or just ANY information or help from Canon. Can anyone please put me in the right direction to get this working so I didn't spend my money to basically rent a printer for 3 months
02-18-2019 03:30 PM
Hi chuck_goodman,
Troubleshooting with our support group will be needed to narrow down the cause of your issues. Please contact our support group at 1-800-OK-CANON (1-800-652-2666), Monday - Friday, 8:00 AM - 8:00 PM EST(excluding holidays).
We look forward to hearing from you.
03/18/2025: New firmware updates are available.
EOS R5 Mark II - Version 1.0.3
02/20/2025: New firmware updates are available.
RF70-200mm F2.8 L IS USM Z - Version 1.0.6
RF24-105mm F2.8 L IS USM Z - Version 1.0.9
RF100-300mm F2.8 L IS USM - Version 1.0.8
RF50mm F1.4 L VCM - Version 1.0.2
RF24mm F1.4 L VCM - Version 1.0.3
01/27/2025: New firmware updates are available.
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.