10-13-2019 03:40 PM
I bought multipack with ink cartridges (CMYBK) and I needed to change them all. Anyhow, when I inserted the new C, I "slipped" a little so it went in and came out again. I inserted it again and the printer thinks this is an empty cartridge. The other 3 works fine, but the Cyan one doesn't.
I have tried removing the cartridge, turned off the printer for more than 5 minutes, inserted it again, no change. I have tried inserting the old, empty cartridge and then replace it with the new one again, but still no change.
I am lost here, what can I do?
10-15-2019 01:08 PM
Hi johnenrik,
It is recommended that you contact one of Canon's Technical Support Representatives. To contact a Technical Support Representative, please use the link below:
http://Canon.us/ContactLI
12/18/2024: New firmware updates are available.
EOS C300 Mark III - Version 1..0.9.1
EOS C500 Mark II - Version 1.1.3.1
12/05/2024: New firmware updates are available.
EOS R5 Mark II - Version 1.0.2
09/26/2024: New firmware updates are available.
EOS R6 Mark II - Version 1.5.0
Canon U.S.A Inc. All Rights Reserved. Reproduction in whole or part without permission is prohibited.