PIXMA TS6420a will not connect to my Wi-Fi

[donnamacv]

Any suggestions? Set up was pretty easy but now the printer will not connect with my wifi. 

[Tiffany]

Welcome to the forum!

So that the Community can help you better, let us know which version of Windows or macOS you are using? How are you connecting? Is there an exact error message? Any other details you'd like to give will only help the Community better understand your issue. The forum is not intended for immediate support. If this is a time-sensitive matter, click HERE search our knowledge base or find additional support options HERE

[donnamacv]

I have a MacBook Pro--circa 2023. I will also try the link you suggested.

[Patrick]

Hi donnamacv,

Please follow the steps in this article to connect your PIXMA TS6420a to your Wi-Fi using the manual method:

https://support.usa.canon.com/kb/s/article/ART179378

If you continue to have difficulties, please contact one of Canon's Technical Support Representatives via phone or chat. To contact a Technical Support Representative, please use the link below to log into your My Canon account:

https://mycanon.usa.canon.com

Once logged in, click on your product and then click on the Product Support button. When that page loads, click on either the Phone Support button or the Chat Support button to access support.