Pixma TR4722 upon setup asks me to install ink cartridges, will not let me complete setup

[Meganleigh77]

After selecting English, the screen prompts me to open the door and install the cartridges. Which I did. I shut the door like it asks and then it asks me to open the door again and install the ink cartridges. Yes I have been using the app as well. How do I move past this? Had this thing a week and can’t even use it. 

[shadowsports]

Greetings and Welcome,

Is it possible you have missed a piece of packing material when the machine was unboxed, or did not get the tape removed from the printer cartridges during install?

[Meganleigh77]

All of the tape has been removed from both the printer and the cartridges. I bought two spare cartridges as well and they don’t work either.

[Astsurgtec]

When it ask you the question and as you have completed each task. Push the OK button.

It took me a bit to figure out what it wanted to.