Pixma MX922 - why can't I clear "Support Code" 1403 - I have not prints pending.

[rread]

I am getting a Suport Code 1403 "The type of print head is incorrect. Install the correct print head".

I have no prints pending or in progress.

Print is brand new - two weeks old, I have removed the print head twice and reinstalled, I have powered down the printer several times. I have removed the ink cartridges several times and reinstalled.

Is this a defective print head - as I stated, the machine is only two weeks old and has maybe been used 5 times total.

Hlep please.

Thank you!

[Ramona]

Hi rread,

Since removing and reseating the ink tanks and print head, as well as resetting the printer did not resolve the error, the printer will require servicing; please call or email us using one of the methods on the Contact Us page for further assistance.