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Pixma MX922 prints wrong size with Mac Mojave

Lenilenapi
Apprentice

I  am trying to use Pixma MX922 with an iMAC 2017 running Mojave OS 10.14.6.

I downloaded a new driver but it only prints what should be letter size documents at about a 3x5 corner of the page.

 I previously had the same problem with another iMac running OS Sierra and El Capitan , but I had a workaround to always ask for a peview first and then I would print that. Always worked before but not anymore. 

 

I even tried to set a custom print size of 8 1/2 x 11 but that didn't help. I only bought this printer 3 months ago.

 

Can this be fixed or did I waste money on the printer and if the latter what printer will work ?

 

lenny

1 REPLY 1

Darius
Whiz

Hi Lenilenapi.

 

To help narrow down possible causes, let me know what programs are being used, and what paper size shows by default in the system print window.

 

If you need immediate assistance with this issue, please contact us using the numbers and information at http://Canon.us/ContactLI

 

Did this answer your question? Please click the Accept as Solution button so that others may find the answer as well.

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